How can we help?

Operating Hours:
Monday - Friday: 9am-4pm MST
Saturday - Sunday: Closed

Email Us

Select a Category

Production & Shipping
Returns, Exchanges & Reworks
Re:do Shipping Protection
How to Order
Order Changes
Shop Pay Installments
Jewelry Care & Materials

Production & Shipping

Returns, Exchanges & Reworks

Re:do Shipping Protection

How to Order

Order Changes

Shop Pay Installments

Jewelry Care & Materials

Collaborators

WANT TO COLLABORATE?

We love teaming up with influencers and other businesses! Please email hello@madebymary.com with your collaborations request!

You can also visit our wholesale page at https://wholesale.madebymary.com/.

Contact Us

Operating Hours:

Monday - Friday: 9am-4pm MST

Saturday - Sunday: Closed

You can reach us by email at info@madebymary.com. We try to respond to all emails within 24-48 hours (week days).

Please see our FAQs and Shipping / Returns Policies for answers to most questions.

How can we help?

Select a Category

Production & Shipping

WHAT IS YOUR PRODUCTION TIME?

DO YOU MAKE ALL OF YOUR PIECES?

HOW LONG ARE SHIPPING DELIVERY TIMES?

HOW WILL I KNOW WHEN MY ORDER SHIPS?

WHEN WILL MY ORDER SHIP OUT?

CAN I UPGRADE MY SHIPPING SPEED AFTER MY ORDER HAS BEEN PLACED?

DO YOU SHIP TO PO BOX, APO, OR FPO ADDRESSES?

WILL I BE CHARGED CUSTOMS/DUTY FEES?

WHY CAN'T I CHECKOUT? (INTERNATIONAL CUSTOMERS)

Returns, Exchanges & Reworks

WHAT IS YOUR RETURN/EXCHANGE TIME FRAME?

WHAT IS YOUR RETURN/EXCHANGE POLICY

HOW DO I INITIATE A RETURN OR EXCHANGE?

WHY ARE SOME STAMPED PIECES NOT ELIGIBLE FOR A REFUND?

DOES MY PIECE COME WITH A WARRANTY?

WHAT DOES THE WARRANTY COVER?

WHAT IF I NEED A DIFFERENT SIZE?

DO YOU OFFER REPAIRS?

Re:do Shipping Protection

WHAT IS RE:DO SHIPPING PROTECTION?

HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?

WHAT IS CONSIDERED A LOST OR STOLEN PACKAGE?

WHAT IS CONSIDERED A DAMAGED PACKAGE?

HOW SOON AM I ELIGIBLE TO SUBMIT A CLAIM?

WHAT IS THE RETURN POLICY FOR RE:DO SHIPPING PROTECTION?

COMMONLY ASKED QUESTIONS ABOUT RE:DO SHIPPING PROTECTION:

How to Order

HOW DO I CUSTOMIZE AN ORDER?

HOW DO I FIND MY PERFECT SIZE?

CAN YOU STAMP THE BACK OF A BAR OR DISC?

CAN I ORDER A PIECE WITH MIXED METALS?

CAN I INCLUDE A GIFT MESSAGE WITH MY ORDER?

CAN I USE MORE THAN ONE COUPON CODE?

ARE ITEMS LISTED IN USD?

WHAT PAYMENT METHODS DO YOU ACCEPT?

Order Changes

CAN I CHANGE MY ORDER?

CAN I CHANGE MY SHIPPING ADDRESS?

CAN I CANCEL MY ORDER?

Shop Pay Installments

WHAT IS THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

HOW DOES PAYING IN INSTALLMENTS ON SHOP PAY WORK?

WILL USING THE INSTALLMENTS FEATURE ON SHOP PAY IMPACT MY CREDIT SCORE?

WHICH PAYMENT METHODS ARE ACCEPTED IF I USE THE OPTION TO PAY IN INSTALLMENTS ON SHOP PAY?

ARE THERE LATE FEES?

WHAT IF I MAKE A RETURN ON A PURCHASE MADE THROUGH INSTALLMENTS WITH SHOP PAY?

HOW CAN I MANAGE MY SHOP PAY ACCOUNT OR CHANGE PAYMENT METHODS AND ADDRESSES?

I HAVE OTHER QUESTIONS ABOUT PAYING IN INSTALLMENTS ON SHOP PAY.

Jewelry Care & Materials

HOW DO I CARE FOR MY JEWELRY?

HOW OFTEN SHOULD I CLEAN MY JEWELRY?

WHAT IS GOLD FILLED?

DOES YOUR JEWELRY CONTAIN NICKEL?

Collaborators

Contact Us