Add your favorite items to your cart.
We accept returns/exchanges within 30 days of your order delivery date for any unworn pieces that are not final sale.
Visit the following link - Returns Portal
Enter your order number and email address
Select the items you want to return or exchange and choose the reason for your return
Determine which return outcome you’d like
Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.
Attach your return label to the package and drop it off within 30 days to your nearest USPS location.
Please note that original shipping fees are non-refundable.
**Orders placed through Facebook, Instagram, and Tik Tok Shop that are eligible for a return or exchange must be processed manually and cannot be submitted through our automated returns platform. Please reach out to our support team at info@madebymary.com and include the information from steps 2-4 above in your email for our team to process your request.
Every customer-personalized piece is carefully hand-stamped to fulfill your unique order by our team of talented artisans, and they cannot be re-sold. We want you to love your Made by Mary jewelry, and gladly offer either a 75% exchange or 75% store credit if you aren’t happy with your personalized piece.
We stand by our work and the quality of our products; we are happy to offer a 6 month warranty on all products.
Our 6 month warranty covers the following:
Manufacturing defects (broken chain, faulty clasp, etc.)
Production errors (incorrect size sent, stamping error on our end, etc.)
If one of the above applies to your order, please submit a claim using the following link: Returns Portal
Please note that the following are not covered under warranty:
Regular wear and tear
Failure to follow jewelry cleaning instructions
Lost/stolen pieces
Damage caused by improper use or altered by a 3rd party
Our team may ask for additional information regarding your piece to confirm the validity of your warranty claim; MBM reserves the right to deny any claims found to be fraudulent or outside of the stated warranty coverage.
Unworn pieces can be exchanged for a different size or chain length within 30 days of order delivery.
For all repairs, please contact us at info@madebymary.com
If your chain breaks, we offer an Adjustable Flat Cable Chain and a Non-Adjustable Flat Cable Chain.